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TVUUPET Custom Sneakers

Original price was: $120.00.Current price is: $89.95.

Gender

Size

Clear

No hassle returns and refund

Quality and satisfaction guaranteed

Guaranteed Safe Checkout

Lightweight construction with breathable mesh-knit fabric provides a comfortable and flawless fit.
Lace-up closure for a snug fit.
Features a soft linen interior with arch support and removable insole pad.
Finished with a high quality EVA out sole for traction and exceptional durability.
Production Time: 7-10 business days. The sneaker is customized only for you so the production time will be a little bit longer than usual. Please be patient.

How to find your size

Prepare a pen, a ruler/tape measurer, and a white paper.
Use a ruler or tape measurer to measure your foot (from the heel to the tip of your longest toe).
Choose a size from the sizing chart above.
Find the closest measurement, in Heel to Toe (cm), that is equal to or greater than the length of your foot. For example, a man whose foot measures 27 cm will fit size US 8 (EU 41).

Measuring Tips

To ensure an accurate reading when measuring, flatten your foot by shifting your weight forward.
If your measurement is between two sizes, always move up to the larger size.
Be sure to measure both feet. Many people have feet of different sizes. Fit to the larger of the two.
Fit yourself at a similar time as when you will be wearing the footwear. For daily footwear, fit yourself when you’ve been on your feet all day because your feet have expanded.
If you have a wide foot, please move up 1-2 size larger for better fit.

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Expedited Shipping from $4.95

Express Shipping from $14.95

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit for 10 – 15 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 5-7 business days (Monday to Friday).

Expedited Shipping: 10-15 business days.

Express Shipping: 7-10 business days.

C. Delivery Terms

We use Port Express to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]

E. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

F. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

No Hassle Returns and Refunds (For Defective Items Only)

We want you to be fully satisfied with your purchase. If your item arrives defective, damaged, or incorrect due to our error, we are happy to offer a return or refund.

Please read our updated policy below:

1. Eligibility for Returns (Defective Items Only)

We only accept returns or refunds in the following cases:

The product is defective or damaged upon arrival
The product received is incorrect compared to what you ordered
The issue is proven to be our fault (manufacturer or fulfillment error)

To be eligible, your item must be:

Unused
In the same condition you received it
In the original packaging

Returns for reasons such as wrong size selection, change of mind, dislike of the product, or buyer error are not accepted.

2. Non-Returnable Items

We do not accept returns for:

Custom-made or personalized items (names, numbers, custom designs, etc.)
Any item returned for reasons not caused by our error

3. Return Request Process

To start a return:

Email us at [email protected] within 14 days of receiving your order
Include:
- Order number
- Photos or video showing the defect
- Description of the issue

Our team will review your request and provide instructions if your return is approved.

Please do not return any item without contacting us first.

4. Return Shipping Cost (Updated Policy)

Since we are an international retailer, all return shipping fees are the customer’s responsibility, even for defective products.

Return shipping costs are non-refundable under any circumstances (except in cases of our fault).

If your refund is approved, the cost of return shipping will be deducted from your refund amount.

5. Refunds (If Approved)

Once we receive and inspect your returned item:

We will notify you by email
If approved, your refund will be processed
The refund will be applied to your original payment method

Please note that banks and credit card companies may take several days to post the refund.

6. Exchanges (Defective Items Only)

We offer exchanges only if the item you received is:

Defective
Damaged
Incorrect due to our mistake

If you need to exchange the same item, email us at [email protected].

7. Shipping Recommendations

For returns over $35, we highly recommend:

A trackable shipping service
Shipping insurance

We cannot guarantee that we will receive your returned item.