TWOGEA Custom Down Jacket

$89.95

Size

Color

Clear

Custom Name

Leave it blank if you don't want to add name

No hassle returns and refund

Quality and satisfaction guaranteed

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Material: The outer material of mens puffer jacket is 100% nylon material, water resistant, windproof, rip-stop and easy to clean. Filled with 90% premium duck down, 650 fill power provide better heat retention, soft duck down will not pierce the surface of down jacket, increase clothing service life.
Easy storage: This mens down jacket allow you to store the clothes in the attached bag in the season when you don’t use it, without affecting the service life of the down coats. It will be fluffy when you come out of the bag about 7 hours, which is also convenient for you to carry it to mountain climbing, tourism, sports, etc.
Ultralight: The weight of this puffer down jacket is only equivalent to a tablet PC, which can reduce the bloated and heavy feeling in winter. It is a good choice whether as a daily warm down jacket or sports down jacket.
Water Resistant and Design: High-density nylon fabric of jackets can block drips, ensure a fluffy degree of down and better keep warm. Two durable YKK zipper side pockets. There are zipper garage at the top to protect the quality of the zipper.

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Expedited Shipping from $4.95

Express Shipping from $14.95

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit for 10 – 15 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 5-7 business days (Monday to Friday).

Expedited Shipping: 10-15 business days.

Express Shipping: 7-10 business days.

C. Delivery Terms

We use Port Express to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]

E. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

F. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

No Hassle Returns and Refunds (For Defective Items Only)

We want you to be fully satisfied with your purchase. If your item arrives defective, damaged, or incorrect due to our error, we are happy to offer a return or refund.

Please read our updated policy below:

1. Eligibility for Returns (Defective Items Only)

We only accept returns or refunds in the following cases:

The product is defective or damaged upon arrival
The product received is incorrect compared to what you ordered
The issue is proven to be our fault (manufacturer or fulfillment error)

To be eligible, your item must be:

Unused
In the same condition you received it
In the original packaging

Returns for reasons such as wrong size selection, change of mind, dislike of the product, or buyer error are not accepted.

2. Non-Returnable Items

We do not accept returns for:

Custom-made or personalized items (names, numbers, custom designs, etc.)
Any item returned for reasons not caused by our error

3. Return Request Process

To start a return:

Email us at [email protected] within 14 days of receiving your order
Include:
- Order number
- Photos or video showing the defect
- Description of the issue

Our team will review your request and provide instructions if your return is approved.

Please do not return any item without contacting us first.

4. Return Shipping Cost (Updated Policy)

Since we are an international retailer, all return shipping fees are the customer’s responsibility, even for defective products.

Return shipping costs are non-refundable under any circumstances (except in cases of our fault).

If your refund is approved, the cost of return shipping will be deducted from your refund amount.

5. Refunds (If Approved)

Once we receive and inspect your returned item:

We will notify you by email
If approved, your refund will be processed
The refund will be applied to your original payment method

Please note that banks and credit card companies may take several days to post the refund.

6. Exchanges (Defective Items Only)

We offer exchanges only if the item you received is:

Defective
Damaged
Incorrect due to our mistake

If you need to exchange the same item, email us at [email protected].

7. Shipping Recommendations

For returns over $35, we highly recommend:

A trackable shipping service
Shipping insurance

We cannot guarantee that we will receive your returned item.